Your Guide to Faster, Smoother DME Referrals
The path to DME approval is filled with confusing requirements and ever-changing guidelines, making it difficult to ensure your patients get what they need without setbacks.
A Clear, Proven Path + Easy Reference Tools
Send Us the Referral
We review it and tell you exactly what's needed
Qualify the Referral
Use our summaries and checklists to reduce delays.
Patient Gets Equipment
Once approved, we handle the rest.
Quick-Access Tools
DSHS Standard Written Order Form
We recommend using this form for all your DME prescriptions
Common DME & Required Documentation
One-page reference guide outlining Medicare and Medicaid documentation requirements for common medical equipment.
Equipment Category Documentation Guidance
Checklists for Charting
Let's Make This Easier
Start Referring
Fax
509-494-8888
Upload
Use our HIPAA-secure document upload
Talk to Us
Call
509-654-9899
Email
Request an In-Service
FAQs
Question: What documentation is required to initiate a DME referral?
Answer: Visit the Equipment Category Documentation Guidance section above for a quick overview of what's needed for common DME items, including Medicare, Medicaid, and private insurance. For more complex equipment, you can also find easy-to-follow checklists and summaries.
Question: How can I check the status of a referral?
Answer: Simply give us a call at 509-654-9899, and our team will provide you with an update.
Question: What insurance plans do you accept, and do you handle Medicare and Medicaid?
We are in-network with a wide range of insurance providers, including Medicare, Medicaid, and many private insurers. For a full list of accepted plans, visit our Contracted Insurances page or contact us directly.
Question: How quickly can equipment be delivered to patients?
Delivery time depends on the patient's payment method:
Cash Payments: Most equipment is available for same-day pickup or delivery.
Medicare/Medicaid/Insurance: Delivery times will depend on the equipment category and how quickly we receive the necessary documentation. For some items, prior authorization from the patient's payor may also be required.
Question: Who do I contact if there are issues with equipment delivery or documentation?
For any questions or concerns, call our main number at 509-654-9899, and our team will resolve the issue promptly.