If we don't offer compassion, we are just another store and what we are doing here is just a J-O-B. Every person that walks into our store is someone"s mom, dad, son, daughter, or friend and we treat them that way.
To enhance the quality of life for the community of Central Washington by providing high quality home medical equipment and supplies with a compassionate touch.
Instead of just posting our mission statement and throwing it on some of our literature, I thought I would share how we came to our statement because it is really at the core of who we are at Howard's.
To enhance the quality of life—The home healthcare environment can sometime have a negative connotation. What we do and what it does is enhance life. We take lemons and make lemonade out of it. Patients who used to be all but chair bound have the ability to get out of chairs they didn't used to be able to because they have a lift chair to help them up. Grandparents who were all but confined to their homes can now watch their grandkids at sporting events with mobility devices such as scooters or walkers with seats.
The community of Central Washington—Everyone who works at Howard's lives in Selah and Yakima and understands Selah and the Yakima Valley. Our Selah team leader lives in Selah. Our Yakima team leader lives in Yakima. Last week one of our vendors said, "You should start a medical supply in Seattle because you know what you are doing." I/we have no aspirations to do anything on the west side of the mountains except vacation because we like the quality of life this valley has to offer. We take care of our community because they are our neighbors and one of the philosophies that drives us is doing to others as we would want them to do it to us. We are all about Central Washington!
High quality home medical equipment and supplies—It has been really hard to keep providing high quality home medical equipment when our insurances continue to drop our reimbursements year after year. We buy in large quantities to be able to pass on discounts to our customers. We also understand that if an item breaks because it is a lesser quality, it increases actual cost because our company stands behind our products so we buy higher end products than you will find drop-shipped on the internet. We are also after the lifetime customer which means we have equipment and supplies that I personally have used on my own family and stand behind.
With a compassionate touch—If we don't offer compassion, we are just another store and what we are doing here is just a J-O-B. Every person that walks into our store is someone's mom, dad, son, daughter, or friend and we treat them that way.
As the team lead who started the medical supply over ten years ago, I stand behind our team of twenty-five team members. My direct phone number is freely available if you need to get in touch with me (509-834-7411). I'm not engulfed by phone calls because our team loves to take care of our customers 24-7-365 because our mission statement is not something we just made up, it is something we live.
We have specialists ready to help identify your medical supply needs, show you a demonstration and provide training as well as arrange delivery for you.
Highly trained specialist staff are the key to making sure you get the correct medical supply product to fit your needs. Howard's emphasis on customer service and training ensure your satisfaction is the focus of our staff.
Also available are a range of mobility scooters. Our feature rich electric mobility scooters have all the modern innovations you would expect offering both comfort and mobility
Our commitment to your satisfaction includes delivery and installation of medical supplies in the Yakima Valley. Our staff will also provide training and instruction to ensure you get the most benefit from your medical supplies.